Hi,
 
I have a synchronized local copy of a master file that sits on a network share.
Up to now, using the ecco-magic-create-workgroup tool I have been able to keep various instances perfectly in sync.
 
Up to today...
When opening the file I get the message:
"Unable to complete command..."
 
Trying to manually synchronize to the master file results in the same message...
 
What can I do to resolve this situation?
Thanks for your suggestions.
 
Erwin

Hi,  
 
Sorry for the delay.. Must have missed something as I didn't get a 'topic reply notification'.
I have used the workgroup tool to enable workgroup creation.
(If I'm not mistaken, under normal circumstances, when I start Ecco using the Ecco Extension tool, Ecco asks me for my pasword, however since the problem occured, it does not ask for the pasword anymore, hence I have a feeling the Ecco network connection is not re-established..)
The network share is available and visible, I can browse to it using explorer.
 
Next I have set up sync-ed copies, and copied the sync-ed copy to my laptop.
 
One thing I can think of is that because of (sometimes) using wireless, that the network connection has not been established before Ecco starts...
 
As I'm trying to narrow down towards a solution today, it now seems the same error produces itself on my homesystem as well.
Problem seems to be that I can't login to the mail system.
I have set up Ecco with Ecco only messaging
 
I tried:
- starting Eccoext
- not opening any ecco file
- enter Tools -> Options -> Mail System
 |- change mail client selection to None
 |- open / close Ecco
 |- change back to -> Tools -> Options -> Mail System -> Ecco only messaging
 
But then I get following error:
Code:

An application error has occured. Please exit Ecco and restart 

 
So this is where I'm stuck...
I have no possibility to enter workgroup settings, or create a new workgroup..
 
Code:

Ecco was unable to log you in to mail. Please review your mail configuration in Options on the Tools menu 

 
Thanks for your help
 
 
 

Basically I get the same error.
First I get the login window - login succeeds without error.
Next, when I open the sync-ed file, I get the
Code:

Unable to complete command 

error...
 
I'm somehow confused at the mo;
It seems there are 2 distinguished things:
1 - Mail system
  |- Ecco only messaging
  |- requirements:
    |- shared folder, but what needs to be in there?
2 - Workgroup settings - arranged by Ecco Workgroup tool
   |- also needs a reacheable shared directory
   |-  again what needs to be in this directory??
 
I seem to have multiple directories at different levels containing similar data. I guess these stem from my doing some trials at different moments...
- MHS
 |-MAIL
 | |-MHS
 | ||-MAIL
 | || |-PARCEL
 | || |-PUBLIC
 | || |-SND
 | || |-USERS
 | ||  |-admin
 | ||   |-IPARCEL
 | ||     |-MHS
 | ||-PARCEL
 | ||-PUBLIC
 | ||-SND
 | ||-USERS
 | || |-admin
 | || |-chrisje
 | || |-erwin
 | || |-harry
 | || |-heron
 | |-MHS
 |  |-MAIL
 |    |-PARCEL
 |    |-PUBLIC
 |    |-SND
 |    |-USERS
 |     |-admin
 |     |-rikkie
 |      |-IPARCEL
 |      |-MHS
 |-workgroupdir
   |-ecco_grp
 
Thanks for helping out,
 
Erwin
   
 
 

Here are some numbers using eccoMAGIC MEMORY REPORT
Does this help?
 
Erwin

 
were the files created via normal "new".
 
 
do you have the updated default.ect ?
 
 
(where did you install your ecco from ?).
 
 
 
The shortest answer I can give is to recreate a new ecco workgroup in entirely new directory,   and then move over files.
 
 
you've got a complex situation (multiple overlayed installed),   and general suggestion,  likely not get very far for you.
 
 
are you using this in a commercial setting where remote on-line assistance would solve a business problem ?,
 
or is this a hobby/home setup  or shared student network  where pointing you to the source materials to learn about issue would be helpful ?
 
 
 
 

Quote from Admin on 03/17/09 at 13:07:22:

 
 
 
 
when not running eccoext,  you only get error when connect a certain sync file ?  (am not clear of specifics on this).
 
depending on your answer,  recreating a new sync copy & replacing might solve issue, etc.
 

Default.ect

Okay;
 
Time for an update -
Thanks for your kind words, but I feel I still need to gain a lot more knowledge... But to a certain extent I agree.
Have some remarks / ideas to improve, and yes am certainly prepared to help where I can.
 
As for now, it seems we (I) have started out on the wrong leg...
In todays world we're so used to having network capabilities and samba servers all around us.
Actually my damaged file is/was not subject to any workgroup situation.
It is/was just a synchronized copy.
 
I'm not 100% clear, but I think somehow I have used the workgroup tool to set up a workgroup and some users.
If I'm not mistaken this requires Mail System config to be set. I have used Ecco only messaging.
 
But today I have recreated a new NETWORK SHARE, with a new ecco_grp folder, and Ecco has added a new MH folder with all subsequent subfolders.
 
I've tried to move my .ECG and .ECB files (of course there were no .ECC files) to this new NETWORK SHARE.
First I have setup some shared file and checked workgroup functionality on 3 different workstations - must say this works very impressively.
Next I've tried to open my erroneous file.
But I get the same error all over again.
I have a feeling the problem lies within the fact that Ecco cannot determine the Owner- Admin- nor User name as these are all blank within File Properties.
This is the same on both systems on which I use this file...
 
Do you have any knowledge on how to go about
- exporting changes to...?
- importing these changes
- perhaps import the file into a new blank file alltogether?
 
Imperative is that I keep the information in the file, and can use the synchronized copies again, even if these will be new copies.
If this could help, I could mail or upload my files.
 
Thanks for your help!
 
Erwin

Thank you;
Will test and report back.
 
Erwin
 
30-03-2009 18:35
-------------------------------
Have made a copy of 1 (one) of the 2 problematic synched copies.
Renamed it and stored it to the new ECCOGRP shared network dir.
Opened it and disconnected the file from the masterfile.
Closed.
Reopened and made 2 synched copies.
Moved (cut & paste) the newly synched copies to my desktop and laptop machine.
On each respective machine opened the synched copy that has become the local machine synched copy.
 
At one time got message to browse for the master file. This made me think of possible differences because of UNC version and mapped drive version. Not sure at all, but in the past I had on both laptop and desktop the homedir set to Z: drive mapped to homdir on samba fileserver.
Have since abandoned these mapped Z: drive (for the time being)
 
I realize Ecco makes a difference out of these two. This may be at the origin of the problem??
 
Anyway, synched copies work full 100%% so I'm close to being very happy.
Only would need to filter out differences and eventually import differences into new synched trio-filesystem.
 
Thanks for helping!
Could you have a go at the below questions?
 
Erwin

Quote from Lexje on 03/30/09 at 03:48:28:
 
 
most likely.
 
Quote:

yes.
 
File > Properties > Review Connections
 
Quote:

 
if you have an auto date stamp folder,  you can view it and see latest *added* items.
 
you can print out each folder  (or export with folder values)  to a txt or csv file,  and use standard file compare to show changes.